Terms and conditions

In accordance with the Law 2004-575, of June 21th, on Confidence in the Digital Economy (“Confiance dans l’économie numérique”), the following is the identification data of the company that owns the domain hoteldelacroixrousse.com:

• Corporate name: SAS Hôtel de la Croix-Rousse
• Tax ID: 52333480300013
• Registration details (RCS number): 523 334 803 R.C.S. Lyon
• Share capital: 20 000€
• Intra-community VAT number: FR5452333480300013
• Registered office: SDOMICILIO
• Telephone: 0478282985
• E-mail address: contact@hoteldelacroixrousse.com

Hosting & design

This website is hosted and created by:

• Company: Mirai España, SL
• Registered office: Orense, 12, planta 1ª, oficina 1 28020 – Madrid
• Email: info@mirai.com
• Phone: (+34) 915 913 500
• C.I.F.: B80039340

The user is solely responsible for the use of the services, links and hypertext included on this website. SAS Hôtel de la Croix-Rousse is not responsible for the illegitimate use that third parties may make of said material.

Nor SAS Hôtel de la Croix-Rousse or any other party involved in the creation, production or supply of this website will be responsible for the damages, costs, losses or direct responsibilities nor the indirect or punitive unforeseen events that could occur due to the access or use of this website.

SAS Hôtel de la Croix-Rousse does not guarantee the accuracy of the material contained on this website. Also, SAS Hôtel de la Croix-Rousse will not be responsible for the damages or virus that could infect your computer or any other device of yours due to the use or download of any material on the website.

Copyright

All the audio-visual material, trademarks or any element subject to intellectual or industrial property included on this website belongs to SAS Hôtel de la Croix-Rousse, or has enough rights for its use. The reproduction of said material is only allowed exclusively for personal use and any unauthorised modification, copy, rental, loan, transmission or diffusion is strictly prohibited.

Privacy

SAS Hôtel de la Croix-Rousse informs you that all the personal data received through any form on this website will be handled with the most strict confidentiality in accordance with the entity’s privacy policy as well as with Law “Informatique et Liberté”.

This data will be included in a file which is registered at the National Commission for Data Protection “Commission Nationale de l’Informatique et des Libertés”. The main purpose of its creation, existence and maintenance is the handling of personal data with the objective of being able to manage the accommodation bookings that are made on this website or to send promotional messages. The recipients of this information are all assigned, registered, holders and contributors of all the departments and associated bodies in which the entity is organised, as well as the official bodies that require the assignment by law. Through the submission of the form, the sender agrees to the automated and documentary data processing of the details included on our database. We may use third-party service providers to process your personal information on our behalf. For example, we may share some information about you with these third parties so that they can contact you directly by email regarding your stay (for example: to obtain post stay reviews about your travel experience). SAS Hôtel de la Croix-Rousse informs you that you have the right to access, modify and cancel your details as well as to notify any alteration or modification which may occur. To exercise such rights and any clarification, you can send an e-mail to: contact@hoteldelacroixrousse.com

Mediator

After contacting the complaints department of SAS Hôtel de la Croix-Rousse, and if there is no satisfactory response within one month, the customer may contact Médiation Solution, whose contact details and procedures for doing so are available on his website: https://sasmediationsolution-conso.fr/

Disputes

Pursuant to the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on resolving consumer disputes online, SAS Hôtel de la Croix-Rousse informs you that, in the event of a dispute, Users residing in the European Union may go to the “Online Dispute Resolution Platform” developed by the European Commission, in order to attempt to resolve amicably any dispute arising from the provision of services by SAS Hôtel de la Croix-Rousse. To access the “Online Dispute Resolution Platform”, you can do so via the following link: https://ec.europa.eu/consumers/odr/main/

Absence of withdrawal right

In accordance with article L221-28 of the French consumer code, the customer is informed that he cannot exercise his right of withdrawal on products such as accommodation services.

Canvassing by phone

Consumers who do not wish to be the subject of commercial canvassing by phone can register free of charge on an opposition list against telephone canvassing. For further information: Bloctel, https://www.bloctel.gouv.fr/